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Customer Service Can Make or Break Your Business W/Bobby Jackson
Customer service should be a vital part of your business strategy and the need for world-class
service should be reinforced daily with employees. The quality and consistency of service
provided can significantly help or hurt your business, especially in today’s world of social
media. Customers are no longer just buyers of your products and services, they are on-thescene
reporters that can quickly share what they had experienced with your business in a
matter of minutes. Often a customer will not remember exactly what was said, but they will
most certainly remember how the interaction made them feel. This presentation will cover
key aspects of customer service.
What is customer service?
Is the customer always right?
Does your customer service build trust?
Is your customer service empathetic?
Is your business customer-centric?
Is your customer service consistent?
Is your customer service the same for retail vs online?
Is your customer service strategy effective in today’s social media environment?
How do you effectively and softly handle challenging customers?
How do you regain lost customers?
How do you handle negative social media reviews about your business?
Do all employees know what is expected of them regarding customer service?
Are your managers empowered to act to resolve customer issues?
Bobby Jackson founded RedRidge Consultants in 2012. He works with businesses across
multiple industries and his primary focus is helping small businesses start and manage their
business. He holds a master’s degree in health administration from the University of Southern
California in Los Angeles, California.
Date: Monday, June 18th, 2018
Time: 12:00 pm to 1:00 pm
Categories: Business / Finances
Maui County Business Resource Center
70 E Kaahumanu Ave B-9
Kahului, HI USA 96732
Island Area: Central Maui
Location Specifics: MCBRC
Contact: Ipo Mossman